Shop Policies

Fulfillment/ Shipping:

* Orders will be fulfilled and shipped out within 3 business days from the order date. Usually within 1-2 days, However; Product restocks, New Product Drops, Holidays, etc. can cause the extra day for fulfillment.

* Orders may still take up to 3 days to be shipped regardless of Selected Priority Shipping or First Class shipping, Priority Shipping is the length that the Shipper will take to get the item to customer's shipping address, NOT the length Undrdog will take to fulfill. Please plan accordingly.

* Undrdog will gladly exchange or refund you, on any domestic orders, as long as items are unused and with original tags still attached.

WE DO NOT OFFER EXCHANGES/ RETURNS or REFUNDS ON INTERNATIONAL ORDERS (ORDERS OUTSIDE OF THE U.S.A.)

You can contact us via email at anytime to request a return shipping label or with any questions or concerns at:

undrdogsupplyco@gmail.com

 

For Domestic (U.S. orders) exchange or return conditions, please read guidelines below:

Exchanges

*Customer must inform us of their request to exchange within 15 days of items being delivered/ received.

*Items must be unused and with all tags still attached to garment.

*Once item is returned and inspected by us, an exchange for a different size or item will be processed.

Refunds

*Customer must request a refund within 15 days of items being delivered/ received.

*Items must be unused and with all tags still attached to garment.

*After original item is returned/ received by us and inspected, a refund will then be processed.

  

Please Note:

*Once customer has informed us via email of their wish to return or exchange an item, an email with return shipping label will be sent to them.

*Items being returned to us must be received within 20 days of return shipping label being emailed to them.